Snows Group – Adrian Tomlinson

“Just wanted to share some comments with you all regarding our experience with Martec so far.

“From a Customer Contact Centre perspective, my view of Martec is very positive indeed. The training delivered by Terry has been second to none. All of the team are clearly engaged with his training methods and his enthusiasm and this is certainly starting to make a difference with the team in such a short space of time.

“I personally believe that the system used for listening to calls and the way the scoring is handled is of a very high standard. We don’t focus on calls necessarily on a case by case basis, as we look more at trends (which I believe is the best way of making improvements generically across a team or division).

“My experience with Craig is also very commendable. Craig, Terry and Patrick are a delight to speak with and they are all very professional and welcoming to us as customers.

“Please pass on my thanks to all concerned, especially those people listening to all of the calls and taking the time to diligently provide us with insight into a core aspect of our business.

“All the best to Martec for 2019.”

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