Train & Improve People
OUR TRAIN & IMPROVE SOLUTIONS ARE MODELLED ON THE PRINCIPLES WHICH GOVERN AUTOMOTIVE RETAIL.
Experience and innovation are Martec’s principle differentiators. Our programmes remain consistently fresh, topical and effective. This is no better evidenced than by the statistic, 50% of our clients have been with us for 5 years or more, in most part, with just 30-day contracts. Martec Europe delivers value.
Martec’s knowledgebase comes from genuine Motor Industry data of more than 3 million customer enquiries. We have developed techniques that provide a customer experience for vehicle owners and prospects to enjoy.
Having studied teaching and coaching techniques with some of the world’s leaders in creating personal change, Martec Europe focuses this knowledge to deliver projects in an effective and positive style. Delegates enjoy and recommend our training.
WE CALL OUR APPROACH THE FAIR ADVANTAGE STRUCTURE
Focus – We work to a specific client-defined brief with definitive and achievable objectives.
Accountability – We remain fully accountable in everything we achieve. We ensure our trainers and trainees are coached with our core ideals in mind in order to provide the best service possible.
Integrity – All our training is customer-aligned, we are fully aware of manufacturer expectations as well as the Financial Conduct Authority’s (FCA) ‘treating customers fairly’ or TCF principles, to ensure there are no unfair techniques in our training programmes.
Results – We persevere until the desired results are achieved.
When we develop a new Programme we follow a well-proven and consistently successful 5-step formula when developing business solutions presented below.
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