Automotive Analytics & Tracking
ENQUIRYSUCCESS™
EnquirySuccess™ is an analytical platform that provides intelligence on how your sales and aftersales teams are handling telephone calls, responding to online or email enquiries, and presenting authentic professional video messages.
The platform provides detailed analysis on all communication channels and breaks down each enquiry into an easy-to-understand set of ‘trust points’. This allows you to review, coach and critique each person in your business effectively and positively.
The platform uses real customer conversations and videos, to impact learning and help improve your teams> Reporting by site, division and groups on the skills, techniques, and behaviours. Using the fact based evidence to drive performance across your business sector, will improve the business confidence, add more value and enhance the customer experience.
