Automotive Telephone Training
Martec’s telephone training equips your sales and aftersales teams with the essential skills to maximize the potential of every lead within your business.
We offer a tailored learning module for every key telephone communication point across both the sales and aftersales customer journeys, ensuring your team is fully prepared to engage with customers at every stage and drive successful outcomes.
SALES:
Improving Telephone Performance™ (GREAT) – this training provides the skills and techniques for sales teams in handling all fresh inbound sales calls
Improving Retention™ (RENEW) – this training helps your salespeople with making positive and effective outbound calls to your customers. Whether a general CRM catch up, an old customer who was dealing with someone else and all renewals or soon to change
Improving Customer Confidence™ – instills greater confidence for your team, when dealing with tricky and hesitant moments with colleagues and customers
AFTERSALES:
Improving Service Telephone Performance™ – this module has been devised to deliver a combination of all telephone types, to further enhance the telephone skills in the Aftersales department. With a clear objective of making:
- More Service Bookings
- More Red Work Sold
- More Amber Work Sold
- More Service Plans Sold
- More Parts Sold
- More Confident People
- More Competent People
- An Improved Customer Experience
There is much more detail on these elements and how they can boost your performances, within our Automotive Service Training page.
Boost your results with our services
Talk with an Automotive Telephone Training specialist
Contact our team today to find out more.