Martec’s telephone training provides your sales and aftersales teams with the skills they need to maximise the potential of every lead in your business.

We have a module of learning for every telephone communication point in both the sales and aftersales customer journeys.


Improving Telephone Performance™ (GREAT) – this training provides the skills and techniques for sales teams in handling all fresh inbound sales calls

Improving Retention™ (RENEW) – this training helps your salespeople with making positive and effective outbound calls to your customers, whether a general CRM catch up, an old customer who was dealing with someone else and all renewal or soon to change

Improving Customer Confidence™ – we instil greater confidence for your team, when dealing with hesitant moments with colleagues and customers


Improving Service Telephone Performance™ – this module has been devised to deliver a combination of call types, to further enhance the telephone skills in the Aftersales department. With a clear objective of making:

  • More Service Bookings
  • More Red Work Sold
  • More Amber Work Sold
  • More Service Plans Sold
  • More Parts Sold
  • More Confident People
  • More Competent People
  • An Improved Customer Experience

There is much more detail on these elements and how they can boost your performances, within our Automotive Service Training page.

Boost your results with our services

Talk with an Automotive Telephone Training specialist

Contact our team today to find out more.