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Brian Downes from MSL Motor Group in Ireland talks over his experience with Martec and gives some great feedback. Thanks Brian!

Brian Downes

MSL Motor Group

“We approached Martec in July 2019, after recent work they had done with one of our Brands during the past year. We were looking to analyse and understand how our good sales performers could stretch their sales telephony skills further to become great salespeople. We partnered with Martec and took on their critiquing tool, EnquirySuccess™. We created a programme to enable our senior and line management teams a high level and detailed analysis on how effective our salespeople were at call handling. We could monitor and review behaviours, skills & techniques and outputs of appointment conversion, which enabled us to focus on driving our performance levels with a selection of salespeople. We are delighted that in the last 7 months or so, our rolling 12 monthly sales rate has improved significantly with the sales executives on the programme, which is a brilliant result. Our management teams are very happy and we’d be happy to recommend Martec’s services.

Andy Hicks

Listers Group Ltd

“Just to reiterate that since the Martec training provided, a good number of our technicians have upped their CitiNow video to the next level. Beforehand we were lucky to have a video that techs spoke in, now we have lots of customer comments about the quality of the video, how informative it is and that it makes it easier to understand what their car needs. It has also helped us sell VHC, work more effectively and improved our customers trust in the retailer.”

Jessica Denton

Lookers Group

“We have an internal programme at Sytner called deep dive and by using the skills I learnt with Martec, Sytner have used one of my calls in a best advice programme! I was so pleased!”

Lucy Ashley

Sytner

“We have had a strong relationship with Martec since we started working with them in 2011, on a sales telephone performance programme. Over the last few years, we have improved our sales telephony appointment effectiveness hugely. Initially our conversions were at 22% and at our peak we saw 75% appointment conversions. This came from measurement of our sales teams skills & behaviours, through Martec’s EnquirySuccess™ platform, allowing us to measure, monitor, coach and develop our people further. Martec delivered ‘best advice’ learning modules to further enhance and support everyone. Today, we continually measure these skills. More recently we deployed Martec within our Audi Service centres, to work on a similar programme with our Service Advisors. I am pleased to say we are starting to see improvements in our peoples behaviours, skills and the outcomes these bring. We’d be more than happy to recommend Martec’s services to anyone within the network”.

Mark Morris

Vindis Group

Paul Lacy is the Divisional Aftersales Manager for Listers, Paul gives a brief overview of his experience with Martec.

”We looked at Martec with a view of supporting our team members skill set in the delivery of consistent advice to our customers. Martec understood our business and worked with us to deliver a solution that was tailor-made to our teams. The support from all Martec colleagues has been both professional and human, which is an important prerequisite for us. We would not hesitate to recommend Martec to any business and they are always up for a cup of tea.”

Paul Lacy

Listers