A quick note to say how much I enjoyed the training this week. Stuart was great ! Great content and I have taken a lot back with me to put into practice 😊 Kind Regards Dave
David Joel​
David Joel​Sales Manager @ Snows
Thanks for adding me. Really enjoyed a Martec session with Ray Harkin a few weeks back as it happens. Top Class 👌🏽
Alex McCartan
Alex McCartanInsurance Performance Manager @ Toyota & Lexus Insurance Services UK
Using the Martec word track will give other tools to my armoury. Terry was Very engaging. Ensured he involved the whole group
Russell Stallman
Russell StallmanFurrows
Stuart Wallbanks is one of the best trainers I’ve had the pleasure of being coached by. Top marks for both trainer and course content. Brilliant resource. Course was made to feel personal at every slide. Stuart made the course very enjoyable. Couldn’t recommend this trainer enough!
Harry Hutchon
Harry HutchonHarwoods Group
"I have worked with Ray for a considerable amount of time before moving back into a main retailer. Like Mr Miyagi from Karate Kid, the lessons he taught me that seemed inconsequential at the time had a clear purpose and are instrumental in the success I enjoy today."
Patrick Osmond
Patrick OsmondMotorline Newport
“ We are delighted to have partnered with Martec for the last two years, for both our Sales and AfterCare training. The feedback from our staff has been tremendously positive. We look forward to developing more courses with Martec in the near future.”
Sean McBrien
Sean McBrienChief Operating Officer at Windsor
“ Good fun and really important to run the practice sessions with execs from other dealerships, as it was an opportunity to get an idea how they differ from my execs.”
Simon Maidment
Simon MaidmentJackson's Motor Company
“Great training, staff very enthusiastic & helpful. Clearly have a passion for what they’re teaching. I look forward to more in depth training to really help boost confidence.”
Christy Hanna
Christy HannaShelbourne Motors
"We have been in partnership since April 2018 and delighted Martec are partnering Windsor Group in 2019/20 for many more modules of learning and improvement that we need help with, to drive our business forward.”
Sean McBrien
Sean McBrienWindsor Motor Group
“Thank you Craig and Terry. We are really enjoying the programme and looking forward to our next modules”
Jackie Regan
Jackie ReganConnolly Motor Group
“I want to thank Ray for his time and effort in making this training more then just a boring old training but one I was engaged in and had so much fun, most important it's been fantastic I've learnt so much over the last 3 days”
Andrew Bindi
Andrew BindiSteven Eagell Group
"Many thanks to Ray Harkin and Martec Europe for a fantastic 3 days of training. I would highly recommend Ray as a trainer and the ‘Driving The Sales Process’ course - I’ve taken a lot away from the course and have much to apply to my role at Lexus!"
George Sharrard
George Sharrard Steven Eagell Lexus
"Hi Terry, we have an internal programme at Sytner called deep dive and by using the skills I learnt with Martec, Sytner have used one of my calls in a best advice programme! I was so pleased!”
LUCY ASHLEY
LUCY ASHLEYSYTNER BMW
“We looked at Martec with a view of supporting our team members skillset in the delivery of consistent advice to our customers. Martec understood our business and worked with us to deliver a solution that was tailor made to our service teams.”
PAUL LACY
PAUL LACYLISTERS DIVISIONAL (VW, SKODA & AUDI) AFTERSALES MANAGER
“Our rolling 12 monthly sales rate has improved significantly with the sales executives on the programme, which is a brilliant result. Our management teams are very happy and we’d be happy to recommend Martec’s services.”
ANDY HICKS
ANDY HICKSF & I Director
“Just to reiterate that since the Martec training that you have provided, a good number of our technicians have upped there CitNow videos to the next level. It has also helped us sell more EVHC work, more effectively and improved our customers trust in the retailer”
JESSICA DENTON
JESSICA DENTONLOOKERS LAND ROVER
“We have had a strong relationship with Martec since we started working with them in 2011, on a sales telephone performance programme. Over the last few years, we have improved our sales telephony appointment effectiveness hugely."
Mark Morris
Mark MorrisVindis Group
Absolutely fantastic three days. Highly engaging and very likeable. Really puts care and attention into every individuals development. You can tell Martec enjoy what they do.
Abul Sadiq
Abul SadiqSteven Eagell – Driving Sales Experience™
Very engaging and funny
Douglas Edgar
Douglas EdgarHarwoods – Creating Memorable Experiences
I loved the interactive nature and sharing of ideas and experiences. Helpful, funny, knowledgeable
Darren Robins
Darren RobinsWindsor – Improving Customer Confidence™
The training was intriguing and Stuart was a really good and engaging trainer. Looking forward to the next sessions.
Raife
RaifeService Advisor, Five Oaks Audi
Stuart was honestly the best trainer I've had in the 12 years I've been a service advisor and I've been on a lot of courses. Very positive day and refreshing. Very upbeat and emotional. Best trainer I've had on any course before.
Tom Bartlett
Tom BartlettBentley Hampshire, Service Advisor
I found Ray excellent and very easy to listen too. he explains everything so well and really knows his stuff.
Shane O Kelly
Shane O KellySales Advisor
Enjoyed the day and I have actual practical advice on how to improve customer contact that I will definitely implement.
Dave Aherne
Dave AherneSales Advisor
Thank you again for the opportunity to complete all Martec modules. I have found them very useful and they have assisted me in fine-tuning my processes within the business. Both Stuart and Neil have been amazing. There were certainly some ‘golden nuggets’ in the training, that I have been implementing in my daily routine, so thank you again.
Max Boothby
Max BoothbySales Executive
Thank you. The presentation template you provided is gold dust. Already putting it into practice. Thank you so much Ray.
Alex McCartan
Alex McCartanInsurance Performance Manager at Toyota & Lexus Insurance Services UK
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The training was intriguing and Stuart was a really good and engaging trainer.
Looking forward to the next sessions.
Raife, Service Advisor, Five Oaks Audi

 

I just wanted to say thank you and how worthwhile today was. I didn’t really know what to expect from today, but it was really good and I really enjoyed it. Please pass my thanks to Stuart, he is a very good trainer!
Looking forward to what the next one brings!
Charlotte Page, Sales Executive, Crawley Volvo 

 

Stuart was honestly the best trainer I’ve had in the 12 years I’ve been a service advisor and I’ve been on a lot of courses. Very positive day and refreshing. Very upbeat and emotional. Best trainer I’ve had on any course before.
Tom Bartlett, Bentley Hampshire, Service Advisor

 

Great training, engaging, very informative, helpful and friendly.
Jacob Evans, Crawley Audi, Service Advisor

 

Great training session, He was funny and engaged well with everyone.
James Evans, Volvo Crawley, Manager

 

Great course really enjoyable thanks, made the course really enjoyable.
Lisa Gilbert, Portsmouth Audi, Host

 

I found this course very refreshing and informative today. It was very hands-on and engaging. The trainer was very knowledgeable and clearly passionate about what they were talking about.
Robert Cawte, Portsmouth Audi, Service Advisor

 

A reminder of some key elements that throughout such a busy period are easily forgotten. Great sense of humour and interacted brilliantly with the different personalities in the group.
Rebecca Stanley, Portsmouth Audi, Manager 

 

The course was excellent! I’ve taken a lot away from this. Really friendly and clear. Very engaging!
Kelly Hare, Southampton Audi, Sales Advisor

 

Stuart Wallbanks is one of the best trainers I’ve had the pleasure of being coached by. Top marks for both trainer and course content. Brilliant resource. Course was made to feel personal at every slide. Stuart made the course very enjoyable. Couldn’t recommend this trainer enough!

Harry Hutchon, Crawley Audi, Manager

Thank you again for the opportunity to complete all Martec modules. I have found them very useful and they have assisted me in fine-tuning my processes within the business. Both Stuart and Neil have been amazing. There were certainly some ‘golden nuggets’ in the training, that I have been implementing in my daily routine, so thank you again.
Max Boothby, Sales Executive

Harwoods Group

“Martec training with Ray has had a great impact on our Contact Centre.  Ray’s enthusiasm and positivity is contagious and it is for this reason that techniques and buzz words are still being used today long after the training session was complete. The learning experience has been extremely informative, motivational and fun!”
Zoe Matthews

Contact Centre & Accident Repair Manager

“I loved the interactive nature and sharing of ideas and experiences. Helpful, funny, knowledgeable.”
Darren Robins

Windsor - Improving Customer Confidence™

“Very engaging and funny.”
Douglas Edgar

“It was made to be fun. Neil made the session interesting and interactive.”
Jo Harrison

“Found the course relevant to my day to day work. Active and lots of participation and humorous
Hayley – It was engaging. The trainer was very funny and relatable.”
Colin Noyce

Harwoods – Creating Memorable Experiences

“Absolutely fantastic three days. Highly engaging and very likeable. Really puts care and attention into every individuals development. You can tell Martec enjoy what they do.”
Abul Sadiq

“Ray offered some of the most engaging and valuable lessons I have ever been lucky enough to have. Such a top bloke and has an answer for everything”
Jake Temple

“Learnt a lot within the training & also learnt a lot from Terry!”
Imran Anjum

“Fantastic training, training that not only I could use in my day to day work life, but also outside of work!”
Jubayer Ahmed

“By far the most engaging and best training session I have been to”
Gagendeep Sekhon

Steven Eagell – Driving Sales Experience™

You can develop, develop, develop… all the work we did worked. Having been coached and skilled, it becomes a competitive advantage.

Kevin Hilliard

Sales Director at IM Group