Listers Andy Hicks

“We approached Martec in July 2019, after recent work they had done with one of our Brands during the past year. We were looking to analyse and understand how our good sales performers could stretch their sales telephony skills further to become great salespeople. We partnered with Martec and took on their critiquing tool, EnquirySuccess™. We created a programme to enable our senior and line management teams a high level and detailed analysis on how effective our salespeople were at call handling. We could monitor and review behaviours, skills & techniques and outputs of appointment conversion, which enabled us to focus on driving our performance levels with a selection of salespeople. We are delighted that in the last 7 months or so, our rolling 12 monthly sales rate has improved significantly with the sales executives on the programme, which is a brilliant result. Our management teams are very happy and we’d be happy to recommend Martec’s services.

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