Testimonials Archive - Martec Europe

A quick note to say how much I enjoyed the training this week. Stuart was great ! Great content and I have taken a lot back with me to put into practice 😊 Kind Regards Dave

Thanks for adding me. Really enjoyed a Martec session with Ray Harkin a few weeks back as it happens. Top Class 👌🏽

Using the Martec word track will give other tools to my armoury. Terry was Very engaging. Ensured he involved the whole group

Stuart Wallbanks is one of the best trainers I’ve had the pleasure of being coached by. Top marks for both trainer and course content. Brilliant resource. Course was made to feel personal at every slide. Stuart made the course very enjoyable. Couldn’t recommend this trainer enough!

"I have worked with Ray for a considerable amount of time before moving back into a main retailer. Like Mr Miyagi from Karate Kid, the lessons he taught me that seemed inconsequential at the time had a clear purpose and are instrumental in the success I enjoy today."

“ We are delighted to have partnered with Martec for the last two years, for both our Sales and AfterCare training. The feedback from our staff has been tremendously positive. We look forward to developing more courses with Martec in the near future.”

“ Good fun and really important to run the practice sessions with execs from other dealerships, as it was an opportunity to get an idea how they differ from my execs.”

“Great training, staff very enthusiastic & helpful. Clearly have a passion for what they’re teaching. I look forward to more in depth training to really help boost confidence.”

"We have been in partnership since April 2018 and delighted Martec are partnering Windsor Group in 2019/20 for many more modules of learning and improvement that we need help with, to drive our business forward.”

“Thank you Craig and Terry. We are really enjoying the programme and looking forward to our next modules”

“I want to thank Ray for his time and effort in making this training more then just a boring old training but one I was engaged in and had so much fun, most important it's been fantastic I've learnt so much over the last 3 days”

"Many thanks to Ray Harkin and Martec Europe for a fantastic 3 days of training. I would highly recommend Ray as a trainer and the ‘Driving The Sales Process’ course - I’ve taken a lot away from the course and have much to apply to my role at Lexus!"

"Hi Terry, we have an internal programme at Sytner called deep dive and by using the skills I learnt with Martec, Sytner have used one of my calls in a best advice programme! I was so pleased!”

“We looked at Martec with a view of supporting our team members skillset in the delivery of consistent advice to our customers. Martec understood our business and worked with us to deliver a solution that was tailor made to our service teams.”

“Our rolling 12 monthly sales rate has improved significantly with the sales executives on the programme, which is a brilliant result. Our management teams are very happy and we’d be happy to recommend Martec’s services.”

“Just to reiterate that since the Martec training that you have provided, a good number of our technicians have upped there CitNow videos to the next level. It has also helped us sell more EVHC work, more effectively and improved our customers trust in the retailer”

“We have had a strong relationship with Martec since we started working with them in 2011, on a sales telephone performance programme. Over the last few years, we have improved our sales telephony appointment effectiveness hugely."

Absolutely fantastic three days. Highly engaging and very likeable. Really puts care and attention into every individuals development. You can tell Martec enjoy what they do.

Very engaging and funny

I loved the interactive nature and sharing of ideas and experiences. Helpful, funny, knowledgeable

The training was intriguing and Stuart was a really good and engaging trainer. Looking forward to the next sessions.

Stuart was honestly the best trainer I've had in the 12 years I've been a service advisor and I've been on a lot of courses. Very positive day and refreshing. Very upbeat and emotional. Best trainer I've had on any course before.

I found Ray excellent and very easy to listen too. he explains everything so well and really knows his stuff.

Enjoyed the day and I have actual practical advice on how to improve customer contact that I will definitely implement.

Thank you again for the opportunity to complete all Martec modules. I have found them very useful and they have assisted me in fine-tuning my processes within the business. Both Stuart and Neil have been amazing. There were certainly some ‘golden nuggets’ in the training, that I have been implementing in my daily routine, so thank you again.

Thank you. The presentation template you provided is gold dust. Already putting it into practice. Thank you so much Ray.

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Thank you very much for the last 2 days, as someone who is only a year into management and somewhat very inexperienced I found the course excellent and the content helpful and will be certainly putting it into practise

Chris Rodgers, Service Manager

Just wanted to say I had a great 2 days training. Although I consider myself to be an experienced manager I learned an awful lot and the way it was delivered with the content was first class.

Chris Bee, Group Parts Manager

John Roe Group

A quick note to say how much I enjoyed the training this week. Stuart was great !
Great content and I have taken a lot back with me to put into practice 😊

Kind Regards

Dave

David Joel, Sales Manager

Snows

Thank you. The presentation template you provided is gold dust. Already putting it into practice. Thank you so much, Ray.
Alex McCartan – Insurance Performance Manager at Toyota & Lexus Insurance Services UK

Toyota & Lexus Insurance Services UK

Very useful and a good refresh into making the most of the email enquiry. Very knowledgeable and has actually sold cars in the past.
Simon Beck, Sales Advisor

Great training with some useful tips and techniques that will be put into practice. It was nice to be trained by someone that has actually done our job
Kenny Atkinson, Sales Advisor

The trainer was fantastic, and it was a course I wasn’t too enthusiastic about as I thought it was JUST emails but I have learnt a hell of a lot and it will help me massively going forward can not thank Stuart enough.
Chloe Upton, Sales Advisor

Innovative and enlightening. It will generate positive sales.
James Cameron, Sales Advisor

Jackson's Motor Company

Energetic, useful key words and practice.
Jaime Jones, Sales Advisor

Using the Martec word track will give other tools to my armoury. Terry was Very engaging. Ensured he involved the whole group
Russell Stallman, Sales Advisor

Furrows

Great refresher and good pace of training.
Martin Ayling, Manager

Very useful, great to have an engaging trainer who gives real-world scenarios and understands different opinions.
Katie Johnson, Manager

Jen was great, love the way she teaches and humanises it rather than launching a barrage of do’s and don’t’s at you.
Lauren Watson, Sales Advisor

Valuable lessons learned that I will implement.
Andrew Whale, Sales Advisor

Snows BMW & MINI