Mentor.net™ is an enquiry management system. It ensures every telephone call, email enquiry and walk-in is recorded on an online database, enabling you to monitor and track your customers and your communication history.
The system helps you engage and participate in the customer journey from start to finish by allowing you to capture and record your showroom and telephone traffic.
When you invest in Mentor.net™ you access:
Increased Sales Volume
Improved Margin Retention
Protected Manufacturer Business Standards Rebates
Increased Added Value Sales penetration whilst improving your administration accuracy
A clear measure of your sales team strengths and weaknesses
The system has been designed to combine ease of use with capturing quality information on prospective customers to ensure sales executives maintain the flow of communication, providing meaningful messages when relevant to nurture leads and encourage customers to take the next step.
The key stages of the car-buying process are managed in one place and include communication prompts to ensure the customer is kept in touch. The simple layout also means all customer data is captured for future reference.
Like our other analytical tools, reporting is a core component of the system. Top line reports can be pulled off easily to assess a variety of information such as the number of leads recorded and followed up in a certain period of time. You can also drill down into the detail, analysing the performance of individual sales staff and assessing the quality of the data captured as well as conversion rates.
Our reports will also enable you to identify trends, your strengths and your weaknesses so you can intervene to provide training where required or to recover a deal if necessary
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