Telephone Training
How proficient are your Sales, Service, Parts and Contact Centre teams at dealing with the increased level of telephone enquiries?
Our training ensures delegates are best able to:
- Engage with potential customers
- Make a convincing case for the customer to visit and choose you
- Successfully commit customers to the all-important appointment
- Retain more customers throughout your business
- Deal effectively with non-local callers

Martec's telephone training provides your teams with the skills they need to maximise the potential of every lead in your business:

DRIVING TELEPHONE PERFORMANCE™
This training explains why the phone call is important, working on positive language and handling objections along the way.

DRIVING RETENTION™
Our training best prepares sales executives for customer’s objections and installs confidence whilst providing sales executives with the motivation, drive and enthusiasm to excel in their business.

DRIVING CONTACT CENTRE PERFORMANCE™
Delivering a combination of techniques to further enhance telephone skills, set squarely in the context of the sales or service department with a clear objective of making booking/appointment.