Telephone Training
How proficient are your Sales, Service, Parts and Contact Centre teams at dealing with the increased level of telephone enquiries?
Our training ensures delegates are best able to:
- Engage with potential customers
- Make a convincing case for the customer to visit and choose you
- Successfully commit customers to the all-important appointment
- Retain more customers throughout your business
- Deal effectively with non-local callers
Martec's telephone training provides your teams with the skills they need to maximise the potential of every lead in your business:
DRIVING TELEPHONE PERFORMANCE™
This training explains why the phone is important, working on positive language and the right state, whilst handling objections along the way.
DRIVING RETENTION™
Our training best prepares sales executives for the objections they expect to encounter from customers and it installs confidence and provides sales executives with the motivation, drive and enthusiasm.
DRIVING CONTACT CENTRE PERFORMANCE™
Delivering a combination of techniques to further enhance telephone skills set squarely in the context of the sales or service department with a clear objective of making booking/appointment.
“When Richard Neulaender, Managing Director of Colbornes Group established a vision for his newly acquired business he was very succinct and very clear when he said, the experience we give our customers and staff will make us the genuine business of choice.
“From the training Martec’s telephone enquiry to appointment levels running at 42%.”
~ Richard Neulaender