Service Training
With vehicle owners making fewer visits to your service departments, your service teams need to make every visit count.
Your service advisors spend their day on the phone but do they own the skills to net the best result?
Retain customers and increase aftersales revenue.
Our training programs are the following:
DRIVING SERVICE PERFORMANCE™
Our training explores the importance of language and how the choice of words as well as tone of voice and confidence in the product or service can affect the outcome of a conversation.
DRIVING SERVICE TELEPHONE PERFORMANCE™
Our training has been devised to deliver a combination to further enhance telephone skills set squarely in the context of the service department, with a clear objective of making more service bookings and enhanced and increased red or amber work calls, providing your advisors with more confidence.
DRIVING PARTS TELEPHONE PERFORMANCE™
Our training programme has been tailored specifically to the parts department giving them the confidence to manage all manner of calls coming into the department as well as those they need to make themselves.
DRIVING EFFECTIVE VIDEO™
Your technicians will gain basic production and presentation skills from an increase in amber and red work highlighted on the eVHC. Our training shows how to identify and highlight the work required to maximise take-up and how the use of words will help determine the outcome. Our training includes practice and rehearsal which will be a vital ongoing element when putting together their customer videos.
DRIVING SERVICE PLAN PERFORMANCE™
By providing both sales and aftersales staff with the skills to understand, promote and sell service plans, your business’ rate of customer retention will increase.
The Driving Service Performance™ training went down really well and has had a great impact on the team.
Course attendees have definitely learned some new telephone techniques to help them sell.
It’s not often that I hear so much positive feedback about training and having shared my thoughts with the Group HOB’s, I find that they’ve heard how well it went down too.