Our training programs are the following:
DRIVING SERVICE TELEPHONE PERFORMANCE™
Our training has been devised to deliver a combination to further enhance telephone skills set squarely in the context of the service department, with a clear objective of making more service bookings and enhanced and increased red or amber work calls, providing your advisors with more confidence.
DRIVING EFFECTIVE VIDEO™
Your technicians will gain basic production and presentation skills from an increase in amber and red work highlighted on the eVHC. Our training shows how to identify and highlight the work required to maximise take-up and how the use of words will help determine the outcome. Our training includes practice and rehearsal which will be a vital ongoing element when putting together their customer videos.
The Driving Service Performance™ training went down really well and has had a great impact on the team.
Course attendees have definitely learned some new telephone techniques to help them sell.
It’s not often that I hear so much positive feedback about training and having shared my thoughts with the Group HOB’s, I find that they’ve heard how well it went down too.