Service Training
Has there ever been a more important time in aftersales?
With vehicle owners making fewer visits to your service departments, your service teams need to make every visit count.
Your service advisors spend their day on the phone but do they own the skills to net the best result?
Retain customers and increase aftersales revenue.
Our training programmes are the following:
DRIVING SERVICE PERFORMANCE™
Our training explores the importance of language and how the choice of words as well as tone of voice and confidence in the product or service can affect the outcome of a conversation.
DRIVING SERVICE TELEPHONE PERFORMANCE™
Driving Service Telephone Performance™ has been devised to further enhance telephone skills set squarely in the context of the service department, with a clear objective of making more service bookings and enhanced red or amber work calls, providing your advisors with more confidence.
DRIVING PARTS TELEPHONE PERFORMANCE™
Driving Parts Telephone Performance™ has been tailored specifically to the parts department giving them the confidence to manage all manner of calls coming into the department as well as those they need to make themselves.
DRIVING EFFECTIVE VIDEO™
Our training shows how to identify and highlight the work required to maximise take-up and how the use of words will help determine the outcome.
DRIVING SERVICE PLAN PERFORMANCE™
By providing both sales and aftersales staff with the skills to understand, promote and sell service plans, your business’ rate of customer retention will increase.
“We started talking to Martec in November 2017 about helping us deliver sales and service skills training for our customer facing employees.”
Sean McBrien, Head of Operations, Windsor Motor Group