TelephoneSuccess™ for Service Analytics

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TelephoneSuccess™ for Service Analytics

HOW WELL DOES YOUR BOOKINGS TEAM HANDLE INBOUND SERVICE TELEPHONE ENQUIRIES?

TelephoneSuccess™ for Service Analytics provides your aftersales management team with the tools they need to generate simple and in-depth reports on their booking teams’ calls handling. This is a vital tool when dealing with high volume enquiries in a highly competitive area.

We listen to all you’re booking calls and keep our ears open for calls that require your urgent attention, missed opportunities, poor customer experience, and those singing the praises of the business. We then deliver the detail behind these calls directly to your inbox.

Our easy-to-use but highly analytical reporting system delivers a dashboard view that enables you to see how your team is performing against the key criteria YOU decide.

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Telephone Success™ reports

Our reports include:

  • The ‘Right’ Words – monitors the use of important words and techniques to achieve the best results
  • The ‘Right’ Experience – 3 subjective scores to measure the overall Customer Experience, imperative to stay ahead of your competitors
  • ‘Success Rate’ – showing you quickly how many customers have booked in from calls analysed
  • ‘Lost Sales Analysis’ – why haven’t customers booked in with you? And better still if you give us your average invoice value we can show this as lost opportunity in £’s
Telephone Success™ reports

Love the detail? You can drill deeper to find:

  • Team summary
  • Call comparisons
  • Real time performance summary
  • Call outcomes
  • Customer experience
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Telephone Success™ reports