HOW WELL DOES YOUR BOOKINGS TEAM HANDLE INBOUND SERVICE TELEPHONE ENQUIRIES?
TelephoneSuccess™ for Service Analytics provides your aftersales management team with the tools they need to generate simple and in-depth reports on their booking teams’ calls handling. This is a vital tool when dealing with high volume enquiries in a highly competitive area.
We listen to all you’re booking calls and keep our ears open for calls that require your urgent attention, missed opportunities, poor customer experience, and those singing the praises of the business. We then deliver the detail behind these calls directly to your inbox.
Our easy-to-use but highly analytical reporting system delivers a dashboard view that enables you to see how your team is performing against the key criteria YOU decide.