Automotive Sales Call Monitoring & Analysis

Our EnquirySuccess™ analytical platform follows the sales trust point journey. Giving you a complete insight into how well each touch point is handled and dealt with.

Sales Analytics provides your sales management team with the tools they need to generate simple and in-depth reports on their sales teams’ call handling. This is a vital tool when looking at enquiry to appointment ratios in a highly competitive market.

We dial into your recording provider or access via VPN & IP address or receive calls via a SFTP and API set ups

We listen to your sales enquiries and keep our ears open for calls that require your urgent attention, missed opportunities, poor customer experience and those singing the praises of the business. We then deliver the detail behind these calls directly to your inbox

Our easy-to-use but highly analytical reporting platform delivers a dashboard view that enables you to see how your team are performing against the key criteria YOU decide

We will score and publish your inbound sales calls and your outbound customer retention conversations

The platform will give you key reporting, sharing, success conversions, skill and techniques used versus ‘best advice’ and how the human customer experience was handled, for example

The ‘Right’ Words – monitors the use of important words and techniques to achieve the best results

The ‘Right’ Human Experience – 5 subjective scores to measure the overall Human Experience, imperative to make you stand out from the competitors (Happy, Unique, Motivated, Ambassador and Natural)

‘Success Rate’ – Showing you quickly how many calls your sales team has converted

‘Target Cars’ – highlights calls made for specific vehicles and sends alerts

HUMAN process

Bringing these key telephone moments seamlessly together, will ensure you get the right outcomes for you, the customer and the business. In addition, having a motivated, inspired and skilled sales team

I am delighted with the progress and consistency between the three branches showing in the data, still some opportunities to improve!!! This has proven such a key measurement for me within our business, not only for incoming calls but a benchmark for everything we do throughout the day!!

Alan Sibley Brand Manager

Really enjoyed our discussion earlier. I wanted to drop a quick note about Lee. The very first inbound call taken, after the coaching session, Lee scored 79% on the right words. I know it isn’t a huge score but it is the highest in our office that is trending in the right (positive) direction. Not only did he appoint but also converted into a deal. Lee is the senior sales executive with nearly 20 years in the motor industry. This proves that training at any point, if embraced and follows a constructive process will lead more often or not to a positive outcome. We have more uniformity in call handling now, so much better and improving.

Peter David Used Car Manager

Find the right services for your needs

Automotive Aftersales Analysis

Sales Call Monitoring & Analysis

Dealership Video Analysis

Compliance Monitoring

Dealership Online, Email & Chat Analysis

Customer Retention Measurement System

Showroom Analytics

Talk with an Automotive Sales Call Monitoring & Analysis specialist

Contact our team today to find out more.