TelephoneSuccess™ For Sales Analytics

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TelephoneSuccess™ For Sales Analytics

HOW WELL DOES YOUR SALES TEAM HANDLE INBOUND TELEPHONE ENQUIRIES?

TelephoneSuccess™ for Sales Analytics provides your sales management team with the tools they need to generate simple and in-depth reports on their sales teams’ call handling. This is a vital tool when looking at enquiry to appointment ratios in a highly competitive market.

We listen to all your fresh sales enquiries and keep our ears open for calls that require your urgent attention, missed opportunities, poor customer experience, and those singing the praises of the business. We then deliver the detail behind these calls directly to your inbox.

Our easy-to-use but highly analytical reporting system delivers a dashboard view that enables you to see how your team are performing against the key criteria YOU decide.

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Telephone Success™ reports

Our reports include:

  • The ‘Right’ Words – monitors the use of important words and techniques to achieve the best results
  • The ‘Right’ Experience – 3 subjective scores to measure the overall Customer Experience, imperative to make you stand out from the competitors
  • ‘Success Rate’ – Showing you quickly how many calls your sales team has converted
  • ‘Target Cars’ – highlights calls made for specific vehicles and sends alerts

 

Telephone Success™ reports

Love the detail? You can drill deeper to find:

  • Team summary
  • Call comparisons
  • Real time performance summary
  • Call outcomes
  • Customer experience
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Telephone Success™ reports