OUR ANALYTICAL TOOL WHICH TRACKS THE QUALITY OF YOUR DATA CAPTURE AND CUSTOMER FOLLOW-UP CALLS AND ACTIONS
We contact customers who have requested information or made an enquiry via telephone, e-mail, web, live chat or in person to ensure they have received everything they required.
If they require further information such as a brochure or details on a certain product, we fulfil on your behalf, but we ensure their details and the action is captured for future follow-ups.
In a fast-paced showroom or a busy aftersales department, forwarding product information can sometimes be overlooked. Or sometimes a customer may decide they would like to receive additional information after some consideration. Either way, our ShowroomScout™ follow-up call system means your customers and prospective customers receive the information they require and future actions are recorded to ensure the lead is nurtured in a way that’s more likely to gain the desired result.
As with all our analytics systems, reporting forms a vital function. Our reports are easy to access and provide all the information your management team requires to understand individual performance, business trends and results.