Automotive Sales Call Monitoring & Analysis

Our NEW i-EnquirySuccess™ analytical platform tracks the entire sales trust point journey, offering you a comprehensive view of how each touchpoint is handled.

With Sales Analytics, your sales management team gains the tools necessary to generate both simple and detailed reports on how your sales team handles calls. This is a crucial resource for analysing enquiry-to-appointment ratios, especially in today’s highly competitive market.

We work with lots of different recording or telephony platforms, whether:

Accessing your recording provider
Accessing via VPN & IP address
Receiving calls via a SFTP or API set ups

We listen to your fresh sales calls and keep our ears open for; brilliant conversations, those that need urgent attention, missed opportunities and indifferent customer experiences. We then deliver the intelligence behind these calls directly to your inbox

Our easy-to-use and highly analytical reporting platform, delivers a dashboard view that enables you to see how your team are performing against the key criteria YOU decide on. We recommend some best advice ‘trust points’ of communication

We will score and publish your inbound sales calls and your outbound customer retention conversations

The platform will give you key reporting, sharing, success conversions, skill and techniques used versus ‘best advice’ and how the human customer experience was handled, for example:

The ‘Right’ Words – monitors the use of important words and techniques to achieve the best results. Words are 7% of our communication skill set, so positively charged language is crucial

The ‘Right’ Human Experience – we measure 4 subjective elements, to measure the overall Human Experience, which will make you stand out from the competitors (Attitude, Interested, Movement and Simple). We do this with ‘real’ people listening. Where you will get the complete feeling of how well delivered the experience is

‘Success Rate’ – will show you how many calls your sales team have appointed and had success with, reservations and sales are tracked

‘Target Cars’ – highlights calls made on specific used vehicles and sends alerts straight to your inbox, so you can act quickly

‘Flagged Calls’ – brilliantly handled calls, where it is evident it has all the ingredients of excellence; and those opportunities, which perhaps are in indifferent, meaning they need quick attention to save the outcome

Bringing these key telephone moments seamlessly together, will ensure you get the right outcomes for you, the customer and the business. In addition, having a motivated, inspired and skilled sales team

I am delighted with the progress and consistency between the three branches showing in the data, still some opportunities to improve!!! This has proven such a key measurement for me within our business, not only for incoming calls but a benchmark for everything we do throughout the day!!

Alan Sibley Brand Manager

Really enjoyed our discussion earlier. I wanted to drop a quick note about Lee. The very first inbound call taken, after the coaching session, Lee scored 79% on the right words. I know it isn’t a huge score but it is the highest in our office that is trending in the right (positive) direction. Not only did he appoint but also converted into a deal. Lee is the senior sales executive with nearly 20 years in the motor industry. This proves that training at any point, if embraced and follows a constructive process will lead more often or not to a positive outcome. We have more uniformity in call handling now, so much better and improving.

Peter David Used Car Manager

Find the right services for your needs

Automotive Aftersales Analysis

Sales Call Monitoring & Analysis

Dealership Video Analysis

Compliance Monitoring

Dealership Online, Email & Chat Analysis

Customer Retention Measurement System

Showroom Analytics

Talk with an Automotive Sales Call Monitoring & Analysis specialist

Contact our team today to find out more.