RetentionSuccess™

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RetentionSuccess™

RETENTIONSUCCESS™ PROVIDES YOU AND YOUR LINE MANAGERS WITH THE MEANS TO UNDERSTAND HOW WELL CALLS TO YOUR LOYAL CUSTOMERS ARE MANAGED:

When it costs six or seven times more to sell to a new customer than it does to an existing one, knowing whether your staff are in regular, meaningful and compelling communication with your customers is imperative.

Our analytics programme generates simple and in-depth reports on your teams’ call handling when it comes to speaking to you’re existing customers which can be sent direct to your inbox. By listening and analysing the conversations which take place between your staff and existing customers, we can identify how successful your business is at attracting those people back in to repurchase.

Our retention call analysis will be scored against our success matrix so you can compare your business to hundreds of dealers also using our system. We provide the average for your brand, region, sector and country. You can also view all of your key stats and listen to your calls from any mobile device wherever you may be.

Telephone Success™ reports

Calls we record:

  • Sales outbound retention calls
  • Service, on the day technical update authority calls
  • Service and amber follow-up calls
Telephone Success™ reports

Our reports highlight:

  • Team summary
  • Call comparisons
  • Real time performance summary
  • The ‘Right’ Experience – 3 basic subjective scores to measure the overall Customer Experience
  • Call outcomes
  • Lost sales analysis
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Telephone Success™ reports