The number of online enquiries grows daily, with increasing numbers of car-buyers and aftersales customers researching online first. Many are also opting to communicate electronically.
WebSuccess™ measures how your internet enquiry channel operates. We monitor response speeds, outcomes and the experience your employees deliver to your potential customers.
We score each live chat conversation or e-mail enquiry against our success matrix, so you can compare your business to hundreds of dealers also using our system, as well as review your key stats.
We also provide the average for your brand, region, sector and country, allowing you access to a database of statistics across a wide spectrum of different business.
- Responded within SLA: 18
- Responded Late: 17
How many online enquiries do you convert to an appointment?
Our WebSuccess™ programme gives your team the skills they need to best manage online and digital interactions, enabling them with the right words, the right tone and the right manner, all contributing to securing your company that crucial sale.
“We have had a strong relationship with Martec since we started working with them in 2011, on a sales telephone performance programme. Over the last few years, we have improved our sales telephony appointment effectiveness hugely. Initially our conversions were at 22% and at our peak we saw 75% appointment conversions. This came from measurement of our sales teams skills & behaviours, through Martec’s EnquirySuccess™ platform.”
Mark Morris, Brand Director, Vindis Group