The number of online enquiries grows daily, with increasing numbers of car-buyers and aftersales customers researching online first. Many are also opting to communicate electronically.
WebSuccess™ measures how your internet enquiry channel operates. We monitor response speeds, outcomes and the experience your employees deliver to your potential customers.
We score each live chat conversation or e-mail enquiry against our success matrix, so you can compare your business to hundreds of dealers also using our system, as well as review your key stats.
We also provide the average for your brand, region, sector and country, allowing you access to a database of statistics across a wide spectrum of different business.
- Responded within SLA: 18
- Responded Late: 17
How many online enquiries do you convert to an appointment?
Our WebSuccess™ programme gives your team the skills they need to best manage online and digital interactions, enabling them with the right words, the right tone and the right manner, all contributing to securing your company that crucial sale.
“Martec’s Appointment Desk has made a significant contribution to the overall management of our sales process.
“The tools we have at our disposal through Martec help ensure we can survive and, I dare say, prosper. I am delighted to endorse Martec and their products.”
~ Allen Scott, Director of Customer Marketing.