Automotive Sales Call Monitoring & Analysis
Our EnquirySuccess™ analytical platform follows the sales trust point journey. Giving you a complete insight into how well each touch point is handled and dealt with.
Sales Analytics provides your sales management team with the tools they need to generate simple and in-depth reports on their sales teams’ call handling. This is a vital tool when looking at enquiry to appointment ratios in a highly competitive market.
We dial into your recording provider or access via VPN & IP address or receive calls via a SFTP and API set ups
We listen to your sales enquiries and keep our ears open for calls that require your urgent attention, missed opportunities, poor customer experience and those singing the praises of the business. We then deliver the detail behind these calls directly to your inbox
Our easy-to-use but highly analytical reporting platform delivers a dashboard view that enables you to see how your team are performing against the key criteria YOU decide
We will score and publish your inbound sales calls and your outbound customer retention conversations
The platform will give you key reporting, sharing, success conversions, skill and techniques used versus ‘best advice’ and how the human customer experience was handled, for example
The ‘Right’ Words – monitors the use of important words and techniques to achieve the best results
The ‘Right’ Human Experience – 5 subjective scores to measure the overall Human Experience, imperative to make you stand out from the competitors (Happy, Unique, Motivated, Ambassador and Natural)
‘Success Rate’ – Showing you quickly how many calls your sales team has converted
‘Target Cars’ – highlights calls made for specific vehicles and sends alerts
Bringing these key telephone moments seamlessly together, will ensure you get the right outcomes for you, the customer and the business. In addition, having a motivated, inspired and skilled sales team
Find the right services for your needs
Talk with an Automotive Sales Call Monitoring & Analysis specialist
Contact our team today to find out more.