Success levels, experience scores and sales results dialled in!
TelephoneSuccess™ is a vital tool in understanding enquiry conversion ratios in a highly competitive market.
With TelephoneSuccess™, we listen to all your business’ telephone enquiries and extract calls that require your urgent attention: missed opportunities, poor customer experience and also those singing the praises of the business. We then deliver the details behind these calls directly to your inbox for your consideration.
“The improvement in the first 12 months was impressive but the real game changer came in July last year when we decided to invest in the TelephoneMinded™ training programme.
“We estimate that TelephonesSuccess™ has created more than 2500 additional showroom appointments across the Group since we started the programme.”
~ Jamie Vindis, Managing Director.