Retention Success™


One task that promotes customer retention involves making regular and purposeful telephone calls to your customer database.

Retention Success™ is our measurement system for these calls. It generates simple and in-depth reports on your teams’ call handling.

By listening and analysing the conversations which take place between your staff and existing customers, we can identify how successful your business is at attracting those people back in to repurchase.

Our retention call analysis will be scored against our success matrix so you can compare your business to hundreds of dealers also using our system.

You get an analysis by sales person which illustrates how many, how well and how successful these calls are.

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Telephone Success™ reports
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“I have known Martec for many years, and have the first hand experience of their training processes.

“I have been considering a wave of training when one of my most trusted contacts recommended Martec, which was the affirmation that I was making the right choice.”
~ Guy Jenner, Managing Director.

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