Retention Success™

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By making regular and purposeful telephone calls to your customer database, you increase your chances of customer retention and repurchase.

Retention Success™ is our measurement system for these calls. It generates simple and in-depth reports on your teams’ call handling.

By listening and analysing the conversations which take place between your staff and existing customers, we can identify how successful your business is at attracting those people back in to repurchase.

Our retention call analysis is scored against our success matrix so you can compare your business to hundreds of dealers also using our system.

Retention Success™ generates an analysis by sales person which illustrates how many, how well and how successful these calls are, enabling you to see where your salespeople are doing well and where there is room for improvement.

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Telephone Success™ reports
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“I have known Martec for many years, and have the first hand experience of their training processes.

“I have been considering a wave of training when one of my most trusted contacts recommended Martec, which was the affirmation that I was making the right choice.”
~ Guy Jenner, Managing Director.

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