Dealership Online, Email & Chat Analysis
The number of online enquiries is growing at a rapid pace, with increasing numbers of car-buyers and aftersales customers researching online first. Many are also opting to communicate electronically.
WebSuccess™ measures and analyses how your internet enquiry channel operates. We monitor response speeds, outcomes and the experience your employees deliver to your potential customers. The web analytics give you the outputs you need to drive online performance.
We score each online; live chat conversation or e-mail enquiry against our success matrix, so you can compare your business to hundreds of dealers also using our platform, as well as review your key stats.
also provide the average for your brand, region, sector and country, allowing you access to a database of statistics across a wide spectrum of different business.
This can help you drive online performance and improve your business.
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