Automotive Aftersales Analysis
Our EnquirySuccess™ analytical platform follows the aftersales trust point journey. Giving you a complete insight into how well each touch point is handled and dealt with.
A positive and complete booking that meets the customers’ expectations, while the aftersales advisor sustains an empathetic and customer-centric process
Reminding the customer of the process of the service day and confirm with them any additional work needing attention
A video is sent to the customer, providing a new level of understanding of the needs of their vehicle, building trust and integrity
Update the customer with the progress in a helpful and informative way and link to the video explaining what’s needed. Creating a simple, easy and frictionless experience
A reminder of the work that has been done and informing the customer that everything is on track for collection as expected
Make a well-executed thank you call to check the customer is happy with the work processed. This will help deliver an exceptional customer experience
Delivering an effective Amber work conversation, so that the customer can make a simple and easy decision on work that needs completing
Bringing these critical telephone moments seamlessly together, will ensure you get the right outcomes for you, the customer and the business. In addition, having a motivated, inspired and skilled aftersales team.
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