After Sales Success™


Understanding how your aftersales team use technology to maximise the experience of their service customers is critical in todays trust focussed environment.

Contact us for more details
Telephone Success™ reports

We have analytics covering the following service journey moments:

Martec logomark


A positive and complete booking that meets the customers expectations and is an empathetic and customer centric process.

Martec logomark

Pre Call

Reminding the customer what will happen on the service day and confirm with them any additional work needing attention.

Martec logomark

Video Health

A video is sent to the customer, providing a new level of understanding of the needs of their vehicle.

Martec logomark

Technical Update

Update the customer with the progress that has been made and link to the video explaining what’s needed.

Martec logomark

Nearly Ready Update

A reminder of the work that has been done and that everything is on track for collection as expected.

Martec logomark

Experience Closure/Thank You

Make a well executed thank you call, to check the customer is happy. This will help deliver an exceptional customer experience.

Bringing these critical moments seamlessly together in one and each service customer experience creates AftersalesSuccess™

Quote icon

“Halfway through the year we embarked on some Service training, mainly focussing on the Customer Experience and improving our skills at selling more red and amber work, ultimately with our aim to sell more hours and parts.

“Martec has been working with the team for almost a year now and we have seen significant improvements in all areas of our business.”
~ Paul Linders, Managing Director

Read More