Measure & Diagnose
EnquirySuccess™ is an analytical platform that provides intelligence on how your sales and aftersales teams are handling telephone calls, responding to online or email enquiries, and presenting professional video messages.
The platform provides detailed analysis on all communication channels and breaks down each enquiry into an easy-to-understand format. This allows you to review and critique each person in your business in order to effectively and positively coach them.
The platform uses real customer conversations to impact learning and help improve your teams, by site, division and groups, skills, techniques, and behaviours. Using the fact based evidence to drive performance across your business sector, will improve the business confidence and enhance the customer experience.
Chat with a specialist
Contact our team today to find out more.