Experience and innovation are Martec’s key principles, they are the cornerstones to everything we hope to achieve.
We are always updating our services to make sure they remain fresh, topical and effective. We hold regular team meetings with both our office and home-based teams, to ensure we are always listening to individual input and implementing their suggestions. We value our employees, our customers and our business and aim to prove that in everything we do. This is no better evidenced than by the statistic that 40% of our clients have been with us for 5 years or more. This, to us, shows that Martec is here for the long run, not just a one time fix. While we are constantly developing, we make sure that our customers are developing with us.
Martec’s knowledge base comes from genuine Motor Industry data of more than 2 million customer enquiries. Having studied teaching and coaching techniques with some of the world’s leaders in creating personal change, Martec Europe focuses this knowledge to deliver projects in an effective and positive style.
We call our approach the FAIR Advantage structure.
Focus – We work to a specific client-defined brief with definitive and achievable objectives.
Accountability – We remain fully accountable in everything we achieve. We ensure our trainers and trainees are coached with our core ideals in mind in order to provide the best service possible.
Integrity – All our training is customer-aligned, we are fully aware of manufacturer expectations as well as the Financial Conduct Authority’s (FCA) ‘treating customers fairly’ or TCF principles, to ensure there are no unfair techniques in our training programmes.
Results – We persevere until the desired results are achieved.
This philosophy runs through Martec’s DNA and we take great pride in implementing these ideals into everything we do.
Learn more about Martec’s DNA…