Driving Service Telephone Performance™

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Driving Service Telephone Performance™

Our Driving Service Telephone™ training has been devised to deliver a combination to further enhance telephone skills set squarely in the context of the service department with a clear objective of making more service bookings and enhanced and increased red or amber work calls, providing your advisors with more confidence.

Our course covers all aspects of the telephone from excelling with first booking calls to convincing hesitant customers, enabling your advisors staff to confidently handle a range of conversations and to increase their ability to achieve the desired outcome.

Our service-tailored course enables the advisors to talk about the aftersales department with confidence, convey the importance of regular vehicle servicing and provides ways of achieving greater outcomes.

Telephone Success™ reports

Outcomes you can expect:

  • Higher conversion rate from calls to appointment bookings
  • Faster results from more professionally handled enquiries
  • Improved customer outcomes
  • Improved customer experiences
  • More alert to sales opportunities and more able to sell
  • Improve show up rates
  • Improve customer satisfaction
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Telephone Success™ reports