Our Driving Online Performance™ training is aimed at sales, service, parts, customer service and marketing employees who are likely to communicate electronically to potential customers.
In this modern industry, many buyers and after-sales customers are researching online before making a purchase decision. This means that when they contact your business they are already in the buying process, with many choosing to communicate via virtual tools including e-mail, live chat and social media.
If your sales, service, parts and marketing teams are not handling these interactions effectively, you will be losing vital sales.
Our Driving Online Performance™ training programme gives your team the skills and confidence to engage in virtual conversations whilst guiding consumers along a path which is more likely to lead to an appointment booking.