Our Driving Online Performance™ training is aimed at sales, service, parts, customer service and marketing employees who are likely to communicate electronically to potential customers.
Car buyers and increasingly after sales customers are undertaking their research online before making a purchase decision. It means when they contact your business they are much further along the buying process and many of them are choosing to communicate using virtual tools including e-mail, live chat and social media.
If your sales, service, parts and, indeed, your marketing teams are not handling these interactions effectively, you will be losing vital leads coming into your business.
Our Driving Online Performance™ training programme gives your teams the skills and confidence to engage in virtual conversations to guide consumers along a path which is more likely to lead to an appointment booking.