Driving Online Performance™

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Driving Online Performance™

Our Driving Online Performance™ training is aimed at sales, service, parts, customer service and marketing employees who are likely to communicate electronically to potential customers.

In this modern industry, many buyers and after-sales customers are researching online before making a purchase decision. This means that when they contact your business they are already in the buying process, with many choosing to communicate via virtual tools including e-mail, live chat and social media.

If your sales, service, parts and marketing teams are not handling these interactions effectively, you will be losing vital sales.

Our Driving Online Performance™ training programme gives your team the skills and confidence to engage in virtual conversations whilst guiding consumers along a path which is more likely to lead to an appointment booking.

Telephone Success™ reports

The training outlines:

  • How to engage in meaningful and persuasive virtual conversations
  • How to persuade consumers to make an appointment via e-mail, social media and live chat
  • The importance of responding quickly and appropriately
  • The language to use when communicating digitally, including good grammar, accurate spelling and tone of voice
  • How to balance persuasion and pressure to secure appointments
  • How to reduce the likelihood of no-shows
  • How to gauge reactions during online conversations and to understand the role of the ‘avatar’
Telephone Success™ reports

Outcomes include:

  • Improved customer experience
  • Clear and understandable enquiry strategies
  • Increased switch from text to speech
  • More appointment bookings
  • Greater sales numbers
  • Reduced number of no-shows
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Telephone Success™ reports