Driving Finance & Retention Performance™

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Driving Finance & Retention Performance™

Retaining your customers is crucial. Many brands have specific tools to assist the network in making contact at the right time during a contract. The customers’ information is at your fingertips from purchase and service history to knowing the time any finance agreement comes to an end.

Knowledge is power, but harnessing it to net the best result requires exceptional communication ability. Providing your team with the skills they need to best manage all sales retention and renewal calls will have a positive impact on your sales targets and dealer profitability.

Picking up the phone and making contact is challenging for many. There are multiple psychological reasons why we don’t want to do it and we find ways to avoid making these calls. This programme helps your team overcome the negative connotations of so-called ‘cold calling’, turning it into a positive experience for both the customer and the sales executive.

Our training best prepares salespeople for the objections they expect to encounter from customers and shows them their fears are, more often than not, unfounded. It instills confidence and provides sales people with the motivation, drive and enthusiasm to encourage customers to consider a new purchase. The customer renewal and CRM platform should be robust and succinct.

Telephone Success™ reports

Outcomes include:

  • How and when to sell PCP
  • Understanding better the customer behaviour and journey
  • How to put a retention strategy together
  • How to make effective retention and renewal calls
  • How to overcome objections
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Telephone Success™ reports