We provide a comprehensive portfolio of business improvement solutions in the form of software products and packages.

Our suite of training, software and outsourcing solutions work in isolation or in perfect harmony to identify and increase sales opportunities in your sales, service or parts departments through three key personal communication channels; telephone, face-to-face and online.  We provide expertise in the six following specialist areas: 


TELEPHONE 

How proficient are your sales, service and parts teams at dealing with the increased level of telephone enquiries?

We can tell you and train you to do it better.

 

ONLINE

With increasing numbers of car-buyers and aftersales customers researching online first, many are also opting to communicate electronically in the first instance. How confident are you that your teams are responding appropriately, accurately, persuasively and in a timely manner?

RETENTION

The justification for customer retention is well known, figures like, a 5% increase in customer retention can increase a company’s profitability by 75%*, are astounding and should focus all business owners on doing everything in their power to keep their customers.


FACE TO FACE

With so many influences vying for attention when a customer visits your premises – first impressions do count and customers who visit your showroom are much further along the purchase route than they ever were in the past, name but two, we have designed our training courses to cover every eventuality and to make it relevant to all your employees.
 

LEADERSHIP

Achieving results greater than the combined skill of your team is leadership. Graduates of this training programme know how to communicate effectively, how to monitor, create and implement operating standards, how to motivate, manage and measure their people.

 

RECRUITMENT

Finding the right caliber of person, who holds the right skill-set, attitude and work ethic, which are aligned to your business can be a long, arduous and costly process. Our tried and tested recruitment programme has been developed and honed since 1999. Our recruitment experts will work with your internal teams and guide you through every important stage.



Our products and training programmes continually evolve to ensure they keep pace with technology and consumer behaviour to enable your employees to deliver even better customer experiences which in turn maximises your business’ profitability.

We hold ourselves fully accountable by measuring your team’s performance before we deliver your chosen business solution. Once training has been undertaken or a product installed, we measure again so you can accurately determine the gains.

'We pride ourselves on delivering a service which is fair, transparent and honest as well as being open to scrutiny and we hold ourselves fully accountable to our clients. We don't use any 'tricks' of the trade and you can be assured all our programmes are developed and delivered with the utmost integrity. You can find more information on our FAIR Advantage structure here.


We are proud to work with: