John Bolger – BMW Group

At BMW Group Ireland we identified an important training requirement in our dealer network for our after sales customer facing staff. We researched and engaged with various training companies, including our own training academy, to meet this requirement.

We chose Martec as they were best able to offer a bespoke training solution to our network needs, uniquely offering in house training in the dealerships, thus training the delegates in their normal working environment.

The outcome of this training was very positive to BMW Group Irelands the profitability of our dealer network, the personal development of the delegates and more importantly assisting in improving the customer satisfaction of BMW and Mini Customers.

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