‘We first started using IP:Mentor™ for one of my colleagues and it worked really well. I felt he bought in to it more than he would, particularly the face – to – face training element because it was one to one. This had much more of an impact on him and he has now started to use the techniques in the real environment.

Some of our other guys are currently two sessions in and are already being very positive. They are now using the right words on the telephone and we have started to see results, which is fantastic!

Sometimes you have to persuade people about training but with Martec’s IP:Mentor, they have brought into it straight away and I think this is because of the format and Nicky herself, both are very good!’

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