Who We Are

With more than 21 years of experience, Martec Europe has become an industry leader in the provision of Business Improvement Solutions in the customer facing environment, providing more than 400 customer centric organisations with tried and tested solutions that deliver improved and significantly more profitable customer experiences.

Our Business Improvement Solutions cover the three key personal communications channels – telephone, face to face and the web.

Our portfolio of services include:

TelephoneSuccess – Call Recording and Analysis Programme
SalesSuccess – A range of training programmes and coaching to suit your needs
ShowroomScout – Lead qualifying and follow up service
Mentor.net – Online contact and enquiry management system

Neil Pursell, Managing Director of Martec Europe, commented “We’ve come a long way since 1991 when the forerunner of TelephoneSuccess™ was a cassette tape and Royal Mail based system. We’ve moved with the times and today all of our reporting, monitoring and contact management systems are accessed online enabling us to keep the cost of ownership under control but at the same time deliver fantastic Advocacy Scores, CSI ratings and business improvements for our customers.”

To find out more contact us today

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Why We Are Different

Not many business improvement companies share our heritage. 21 years young and strong! Re-generating and including our team talent in the boardroom keeps our ideas and ambitions fresh. Energetic, motivating and effective strategies are the cornerstone of Martec’s success. Plus we follow a well proven and consistently successful 5 step formula when developing business solutions.

Measure – First we measure and analyse the situation and the opportunity.

Evolve – We then develop a remedial strategy and relevant KPIs (Key Performance Indicators) with our client. We evolve Best Practice and work the strategy with our client’s management into a workable solution for their business. Buy-in from key stakeholders is assured and inherent in the evolution of the ultimate solution.

Deploy – Once formalised Martec Trainers, Coaches and Mentors bring the strategy to the workplace.

Measure – We check KPIs to ensure traction and direction.

Evolve – Martec solutions are flexible to ensure the direction of travel is always as intended.

We are an IMI approved assessment centre

The IMI is the professional association for individuals working in the motor industry. The Institute is the Sector Skills Council for the automotive retail industry and the governing body for the Automotive Technician Accreditation (ATA) scheme.

Our TelephoneMinded and ShowroomSuccess training programmes are accredited by the IMI and are QAA (Quality Assured Awards) certified. Read more about the IMI here.

Martec Europe Quality Policy

Meet The Team

Neil Pursell
Managing Director







Ray Harkin
Operations Director







Craig Redford
Sales Manager







Patrick Osmond
Account Manager








Gavin Churchman
Training Manager








Patrick White
Training Consultant