Who We Are

With more than 20 years of experience, Martec Europe has become an industry leader in the provision of Business Improvement Solutions in the customer facing environment, providing more than 400 customer centric organisations with tried and tested solutions that deliver improved and significantly more profitable customer experiences.

Our Business Improvement Solutions cover the three key personal communications channels – telephone, face to face and web.

Today, in addition to the original programmes TelephoneSuccess™ and SalesSuccess™, our suite of unique Business Improvement Solutions include ShowroomScout™, a sales lead qualifying and follow-up service and Mentor.net, an online contact management system.

Neil Pursell, Managing Director of Martec Europe, commented “We’ve come a long way since 1991 when the forerunner of TelephoneSuccess™ was a cassette tape and Royal Mail based system. We’ve moved with the times and today all of our reporting, monitoring and contact management systems are accessed online enabling us to keep the cost of ownership under control but at the same time deliver fantastic Advocacy Scores, CSI ratings and business improvements for our customers.”

To find out more contact Martec today

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Why We Are Different

Not many business improvement companies share our heritage. 40 years young and strong! Re-generating and including our team talent in the boardroom keeps our ideas and ambitions fresh. Energetic, fun and effective strategies are the cornerstone of Martec’s success. Plus we follow a well proven and consistently successful 5 step formula when developing business solutions.

Measure First we measure and analyse the situation and the opportunity.

Evolve We then develop a remedial strategy and relevant KPIs (Key Performance Indicators) with our client. We evolve Best Practice and work the strategy with our client’s management into a workable solution for their business. Buy-in from key stakeholders is assured and inherent in the evolution of the ultimate solution.

Deploy Once formalised Martec Trainers, Coaches and Mentors bring the strategy to the workplace.

Measure We check KPIs to ensure traction and direction.

Evolve Martec solutions are flexible to ensure the direction of travel is always as intended.

Martec Europe Quality Policy

Meet The Team

Coming soon