ServiceSuccess™

Customer delight, satisfaction or indeed any other measurement is most critical in your service department. Upsell, Health Check, Lead Times and Repair Order Value are all hot topics in dealerships. Most recognise all these key measures are influenced more by the skill and application of the Service Advisor than the efficiency of the Technician. Training these business critical people then becomes more impactful than ever.

Designed to improve service profits whilst improving customer feedback score, Martec’s service training programmes are proven to make things better.

• SalesMinded™ – Increase Service Bookings and Upsell Opportunities
• DeferredSuccess™ – Increase Additional and Deferred Work
• Advisor Coaching – Deliver the right messages

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