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	<title>Martec Europe</title>
	<link>http://www.martec.co.uk</link>
	<description>Martec Europe: Car Sales Training and Sales Training Programmes &#124; Automotive Sales Training</description>
	<lastBuildDate>Thu, 17 May 2012 10:09:16 +0000</lastBuildDate>
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		<title>TelephoneSuccess™ Version 3</title>
		<description><![CDATA[Customers describe TelephoneSuccess™ as &#8220;The most significant programme introduced by our company that will improve our business&#8221;. However Martec continue to listen to them, improve the system and lead the way. On April 11th the all new TelephoneSuccess™ version 3 launched. The new-style website incorporates improvements that our customers have requested and not only does [...]]]></description>
		<link>http://www.martec.co.uk/telephonesuccess%e2%84%a2-version-3/</link>
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		<title>Moving on up!</title>
		<description><![CDATA[This year has seen several exciting new projects for Martec and this has created some great opportunities to join us. Martec people strive to make sure they deliver the very best service to their client’s everyday. Take a peek at the story below and read all about how one of our long standing colleagues has [...]]]></description>
		<link>http://www.martec.co.uk/moving-on-up/</link>
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		<title>Yeomans Sales and CSI Ratings Soar as they Focus on the Customer&#039;s Experience</title>
		<description><![CDATA[Goals • Initiate and reinforce a robust sales process • Increase CSI ratings through excelling in Customer Experience Success Story – Kevin Newitt, Operations Director Kevin Newitt, Operations Director for Yeomans starts the story. “I had concerns about a particular dealership in the group who were selling enough cars and the workshop was busy. The [...]]]></description>
		<link>http://www.martec.co.uk/yeomans-sales-and-csi-ratings-soar-as-they-focus-on-the-customer-experience/</link>
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		<title>Fantastic Feedback</title>
		<description><![CDATA[Last week Ray delivered our ShowroomSuccess™ programme to a major automotive group on the South Coast. Having worked with the team on their sales process it’s great to hear that it has already helped one sales executive sell a new unit. Here’s what he said; “Just wanted to say thanks again for the course, I [...]]]></description>
		<link>http://www.martec.co.uk/fantastic-feedback-2/</link>
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		<title>Truscotts Exeter Increase Customer Satisfaction By 20% In 6 Months With Help From Martec</title>
		<description><![CDATA[Goals •    Increase retail service hours bookings •    Increase CSI ratings Success Story – Sam Patterson, Dealer Principal Sam Patterson, Dealer Principal at Truscotts joined the business in mid 2010 not long after the global economic crisis began to seriously impact new car sales. Opportunities to sell service hours were diminishing and following a conference [...]]]></description>
		<link>http://www.martec.co.uk/truscotts-exeter-increase-customer-satisfaction-by-20-in-6-months-with-help-from-martec/</link>
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		<title>PII’s the Limit</title>
		<description><![CDATA[Once again, Neil put the techniques embedded in Martec’s PII programme to the test at the Reading Triathlon competition on September 11th. “Completing my second event this year is certainly not about skill on my part. I finished again for the simple reason that the power of our programme is in the ‘attitude’ and ‘self [...]]]></description>
		<link>http://www.martec.co.uk/pii%e2%80%99s-the-limit/</link>
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		<title>Martec Launches PII</title>
		<description><![CDATA[For 20 years, Martec have devised and delivered leadership and personal development programmes to thousands of business people of all levels and from all walks of life. So you could say we have a fairly good idea of what makes people tick when they are at their best. Read more Harnessing that knowledge we are [...]]]></description>
		<link>http://www.martec.co.uk/martec-launches-pii/</link>
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		<title>In the Press</title>
		<description><![CDATA[This month Martec are featured in CarDealers &#8216;Guide to the Sales Process&#8217; Click image for full feature]]></description>
		<link>http://www.martec.co.uk/in-the-press/</link>
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		<title>Get To Know Us</title>
		<description><![CDATA[Last month Neil Pursell, Martec’s Managing Director celebrated his 17th year at Martec. Neil joined Martec all the way back in 1994 initially as a Sales Trainer. In 1995 Neil was then appointed Regional Manager and then joined the Board of Directors in 1998. Two years later, after a management buy-out he was appointed Managing [...]]]></description>
		<link>http://www.martec.co.uk/get-to-know-us-5/</link>
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		<title>Throwing Out Bad Habits</title>
		<description><![CDATA[&#8220;A nail is driven out by another nail. Habit is overcome by habit.&#8221; Desiderius Erasmus What are Bad Habits? Actions that occur everyday are habits. Good or bad, it is these habits that shape the success of our day. Read more As managers we assume responsibility for the working habits of those in our charge. [...]]]></description>
		<link>http://www.martec.co.uk/throw-out-bad-habits/</link>
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