Yeomans Sales and CSI Ratings Soar as they Focus on the Customer's Experience

November 22nd, 2011

Goals • Initiate and reinforce a robust sales process • Increase CSI ratings through excelling in Customer Experience Success Story – Kevin Newitt, Operations Director Kevin Newitt, Operations Director for Yeomans starts the story. “I had concerns about a particular dealership in the group who were selling enough cars and the workshop was busy. The [...]


Fantastic Feedback

November 15th, 2011

Last week Ray delivered our ShowroomSuccess™ programme to a major automotive group on the South Coast. Having worked with the team on their sales process it’s great to hear that it has already helped one sales executive sell a new unit. Here’s what he said; “Just wanted to say thanks again for the course, I [...]


Truscotts Exeter Increase Customer Satisfaction By 20% In 6 Months With Help From Martec

October 4th, 2011

Goals •    Increase retail service hours bookings •    Increase CSI ratings Success Story – Sam Patterson, Dealer Principal Sam Patterson, Dealer Principal at Truscotts joined the business in mid 2010 not long after the global economic crisis began to seriously impact new car sales. Opportunities to sell service hours were diminishing and following a conference [...]


PII’s the Limit

September 13th, 2011

Once again, Neil put the techniques embedded in Martec’s PII programme to the test at the Reading Triathlon competition on September 11th. “Completing my second event this year is certainly not about skill on my part. I finished again for the simple reason that the power of our programme is in the ‘attitude’ and ‘self [...]


Martec Launches PII

August 31st, 2011

For 20 years, Martec have devised and delivered leadership and personal development programmes to thousands of business people of all levels and from all walks of life. So you could say we have a fairly good idea of what makes people tick when they are at their best. Read more


In the Press

August 22nd, 2011

This month Martec are featured in CarDealers ‘Guide to the Sales Process’ Click image for full feature


Get To Know Us

August 11th, 2011

Last month Neil Pursell, Martec’s Managing Director celebrated his 17th year at Martec. Neil joined Martec all the way back in 1994 initially as a Sales Trainer. In 1995 Neil was then appointed Regional Manager and then joined the Board of Directors in 1998. Two years later, after a management buy-out he was appointed Managing [...]


Throwing Out Bad Habits

July 27th, 2011

“A nail is driven out by another nail. Habit is overcome by habit.” Desiderius Erasmus What are Bad Habits? Actions that occur everyday are habits. Good or bad, it is these habits that shape the success of our day. Read more


Demand Drives Martec Europe Expansion

July 12th, 2011

Due to significant new business wins from the Vindis Group and the Essex Audi Group in the second quarter, Martec Europe has expanded their ShowroomScout™ team by 25%. Martec’s ShowroomScout™ is a value added contact centre providing outsourced lead qualification and market intelligence services to car dealerships nationwide. Depending on dealer requirements, potential customer walk-in’s, [...]


Celebrating 20 Years

June 29th, 2011

On Sunday 26th June Martec employees and their families gathered in glorious sunshine to celebrate Martec’s 20th birthday with a BBQ and an afternoon of fun. The day consisted of, kids, mums, dads and grandparents participating in football, croquet and a surfing competition. After a short thank you speech from Neil, Managing Director, thoughtful gifts [...]


 
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